INCREASE YOUR EMOTIONAL INTELLIGENCE
We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this takes tact – especially if we hope to succeed in life. This is where emotional intelligence (EQ) becomes important. Many studies show that emotional intelligence is more important to performance than ability and technical skill combined. With these series of workshops and training you can have the tools to develop your EQ.
BOOST YOUR PROBLEM SOLVING SKILLS
Problems need to be tackled and dealt with effectively. This comes with knowledge and skills, these skills are not something possessed naturally, they can however be improved and developed. Problems can also bring about conflicts, learning how to handle conflicts in a healthy way can bring better resolutions. These workshops and training will help you develop a pattern to solve problems and conflicts by making sure you are spending time on the right problem before you begin, saving you time and energy.
BECOME A BETTER LEADER
Leadership is an essential part of effective management, great leadership behaviour builds an environment in which each and every employee develops and excels. Leadership is a function which is important at all levels of management, encouraging co-operation to achieve results. With these programs you will appreciate how to flex your leadership style to fit your team's needs and communicate to inspire and influence.
LEARN TO COACH YOUR TEAM
When the pressure is on to meet targets and managers are rushed off their feet, coaching is usually the first task to get dropped. Yet coaching is essential to building successful teams. It is a valuable tool to motivate, support, improve performance and manage change. Coaching is a quick and effective method for developing team members. This course is designed to help managers understand coaching, how coaching fits with effective management and to acquire practical coaching techniques to use in their every day work.
BUILD RESILIENCE & PREVENT BURNOUT
Burnout has been described as the biggest occupational hazard of the 21st century. In order to prevent burnout, you must build your resilience to stress and plug back into the things that energise you. These workshops and training explore the symptoms of stress and burnout, the psychology of resilience, and practical techniques you can integrate into your routine to improve your wellbeing and performance. You will identify your personal stressors and what you can do to maintain a healthy and happy lifestyle.
FOCUS & PRIORITISE
The workplace education organisation and other studies found that 36 percent of Millennials and Gen Z workers spend two or more hours each work day looking at their phone for personal activities. Learn how our brains work with regard to self-control and willpower and use this to help plan your day, increase your inner motivation and prioritise better.
COMMUNICATE AND PREVENT CONFLICT
Developing communication skills is one of the most important things you can do. You need to be able to explain your thoughts, ideas, facts and feelings in such a way that others will clearly understand. Mis-communication is the cause of many conflicts, mistakes and misunderstandings. Learning how to communicate better leads to healthier relationships. Recognise each persons communication style and deliver your message so that they understand. Learn the impact of words, which act as triggers and which are more persuasive.
CUSTOMER FOCUS MINDSET
Companies are working harder in this climate to retain customers as demands and expectations evolve. The reality is that every member in the organisation influences the bottom line. The starting point is having a customer focused mind-set and recognising that everyone has both internal and external customers. How each person views the importance of customer service impacts the behaviour and actions they take on a daily basis which in turn impacts the results they get.
TELEPHONE SKILLS CUSTOMER SERVICE
Talking with a customer on the phone can often be a difficult task. Without seeing an individual’s face, messages can become muddled and meanings misinterpreted. Practice telephone handling techniques to communicate with your customers, suppliers. Ideal for SSC, Sales, Customer Service, Technical Support and Credit Control. Training provides tips and techniques for telephone skills in handling different types of customers and when they are stressed.
VIRTUAL PRESENTATION SKILLS
Understand and overcome the things that are missing in a virtual presentation compared to in person presentations. This training will provide people at any level, in any sector, with guidance that will help them develop good presentation skills. A well-structured presentation can create an environment in which the audience is receptive. A range of topics are covered such as preparation, communication, overcoming anxiety and control under pressure to help you deliver a successful presentation.
TRAIN THE TRAINER
A workshop for trainers to get together and gain some tips to refine and improve their training and build confidence in delivery, increase audience engagement with facilitation techniques. The trainers will evaluate their training design, construction and delivery to take them to the next level. Understanding the use of positive reinforcement to develop skills and quality training programmes. By the end the course you will feel competent and confident in your training skills.
FEEDBACK 360 FACILITATOR
When participants of 360-degree feedback were asked 6 months later if they had made significant changes since receiving their feedback, only 34% said they had. However, when paired with coaching and goal setting, 94% report meaningful change. That’s why it’s critical to provide some form of coaching when conducting a 360 degree feedback survey. Receiving feedback is often an emotional process, a skilled coach helps the individual interpret the feedback, manage these emotions, and use the feedback as a catalyst for change and development.